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Legal Information

Agreement for use of Web Site

Welcome to Crystalgen Inc.("CG," "us” we," "our," " a Web site focused on the sale of laboratory, liquid handling, medical research and  healthcare products ("Products") to businesses and other entities via the Internet. In order to help make our site ("Web site") a trustworthy and safe place to buy goods, all users ("you", "your" or "Subscriber") of our service are required to accept and comply with our Web Site Use Agreement, which includes acceptance of, and compliance with, all of the terms and conditions provided herein, as amended from time to time. This Web site provides an Internet-based venue for the sale and purchase of Products distributed by Crystalgen and other leading manufacturers and suppliers (our "Suppliers"). This Web Site Use Agreement explains the contractual agreement between you and us regarding your use of our Web site, as well as the terms and conditions applicable to your purchase of Products on our Web site (collectively, the "Terms of Use").

1. Order Placement and Charges.

Crystalgen provides registering on our Web site is free to eligible Subscribers. Subscribers may purchase any of the Products provided on the Web site at the prices designated on the Web site by selecting Products for purchase and completing our electronic order form (an "Order"). Crystalgen’ Distributor charges Subscribers according to the terms of your written contract with Distributor, All charges for Products ordered are displayed to the Subscriber on the pending Order prior to placement of the Order by Subscriber.

2. Product Delivery

(a) General
Subscriber hereby acknowledges and agrees that all Products ordered on the Web site shall be shipped by Crystalgen or drop shipped by the applicable other supplier using our authorized carrier or a carrier authorized by the applicable manufacturer and delivered to Subscriber's designated delivery location, FOB Destination.

(b) Delivery Subject to Product Availability
Crystalgen has attempted to ensure that the inventory availability of products is properly designated for most of the Products, Subscriber acknowledges that from time-to-time even those Products designated as in inventory will not be available at time of shipment. If an Order cannot be shipped in its entirety by the close of business the day following placement of the Order, Crystalgen may do partial shipping and notify Subscriber, and provide an estimated shipment date for those items which are unavailable. Subscriber shall have the right to return any substituted products at no charge by following the return goods policy as stated herein. Subscriber may cancel those items on the Order that are subject to the delay by notice to Distributor within 48 hours of receipt of the delay notification, provided that such Products have not yet been shipped. If Distributor receives no such notice of cancellation, the estimated product availability and shipment date will be deemed accepted.

(c) Tracking
Crystalgen and its distributor shall immediately generate a tracking number and notify the Subscriber and the Supplier(s) of the logistical information associated with pickup and delivery of the Product(s) by the Designated Shipper. You may track the status of shipments relating to any Order you place using the tracking number. 

3. Product Acceptance

Immediately upon receipt of Products shipped hereunder, Subscriber shall inspect the Products and notify Crystalgen or its Distributor of any claims for order or shipping errors, shortages, defects or damages and shall hold any such goods for Crystalgen's instructions concerning the claims. If Subscriber fails to notify Distributor within five (5) days after receipt of Products, the Products shall conclusively be deemed to conform to the terms provided herein and shall be irrevocably accepted by Subscriber 

4. Payment for Products Order

Crystalgen will automatically charge Subscriber's account for all Orders. In the event Subscriber does not have an account with a chargeable balance adequate to cover the Order amount, Crystalgen shall charge the Order to the credit card account authorized by Subscriber. The amount of payment due shall be that amount reflected in each Order at time of Order placement by Subscriber.
Crystalgen reserves the right to collect interest at a rate equal to the highest applicable lawful interest rate on invoiced amounts not paid within thirty (30) days of invoice date, with interest to accrue monthly

5. Cancellations of Orders

(a) Termination Prior to Shipment 
Subscriber may cancel an order prior to pickup by Designated Shipper at Supplier's shipping point. In such case, no payment will be due.

(b) Termination Subsequent to Shipment and Prior to Acceptance
Subsequent to pickup by the Designated Shipper, but prior to Acceptance of Products, as provided above, Subscriber may cancel an Order by contacting Crystalgen within the five (5) day Acceptance Period provided above. Crystalgen will provide Subscriber with disposition instructions, and may charge the Subscriber for shipping expenses and restocking fees.

(c) Returns After Acceptance
After the Acceptance Period has expired, Product returns shall be governed by the warranty and return policies set forth below.

6. Product Returns

All returns, replacements, technical services and support shall be handled by Crystalgen customer service as follows: Products described below may be returned within 30 days for replacement or adjustment. To assure prompt handling, Subscriber must obtain a Return Goods Authorization Number ("RGA Number") and reference this number on return shipping documents. Returns made without the RGA Number will be returned to Subscriber, freight collect. Crystalgen reserves the right to reverse any credit issued to
Subscriber for these conditions: (i) for any Product not returned after authorization (i) Products not supplied in accordance with Subscriber's orders; and, (ii) Products which are defective at the time of receipt by the Subscriber. Crystalgen will grant partial credit for Products ordered in error, with the exceptions noted below. Product returns for Products ordered in error are subject to a 15% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Distributor. Hazardous materials authorized for return must be packed, labeled and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements. Crystalgen will not grant credit for: (i) Products which have been discontinued; (ii) Products which are customized; (iii) Non-Distributor line products supplied to Subscriber as an accommodation, including third party purchases; (iv) Products not purchased from Distributor; (v) Refrigerated or temperature controlled Products; (vi) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new;, (vii) reagents, diagnostics, or chemicals which have been opened; and (viii) Products that have been shipped outside the United States.

7. Links to Third Party Sites

Our Web site contains links and pointers to other Internet Web sites, resources, and suppliers and sponsors of the Distributor's Web site. Links to and from the Web site to other third party sites, maintained by third parties, do not constitute an endorsement by Distributor or any of its subsidiaries or affiliates of any third party resources or their contents.  
The links furnished in this site will allow you to leave Crystalgen site. Crystalgen has no control of these sites. We do not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through our Web site. You acknowledge that any reliance upon any opinion, advice, statement, memorandum, or information is not invited or encouraged, and shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the Web site.

8. Copyright

The Web site is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions, and other copyright laws. The Contents of the Web site are only for your use in making purchasing decisions with regard to Products offered for sale on this Web site and for administering Orders placed on this Web site. All materials contained on the Web site are protected by copyright, and are owned or controlled BY Crystalgen Inc. This web site and all Crystalgen’s images, text, custom graphics, button icons, the collection and compilation and assembly thereof, and the overall look and distinctiveness of this site are the exclusive property of Crystalgen Inc. and are protected by U.S. and international copyright laws. Any other use of such contents, including the reproduction, modification, distribution, transmission, republication, display or performance of the contents of this site without the prior written consent of Crystalgen is expressly forbidden.

9. Trademarks

All copyrights, trademarks, and registered trademarks are the property of their respective owners. All Crystalgen’s images, Trademarks™ Trade Names, text, custom graphics, button icons, the collection and compilation and assembly thereof, and the overall look and distinctiveness of this site constitute trade dress and are the property of Crystalgen, Inc. Any use of such trademarks, service marks, registered or pending, and/or trade dress without the prior without the prior written consent of Crystalgen is expressly forbidden. All of other trademarks or service marks appearing anywhere on this site are the property of their respective owners.

10. Product Warranty and Disclaimer

a. Disclaimer
All of the information on this site is furnished for your knowledge and understanding and as a shopping resource only. The documents and any related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information contained in this Web site. Crystalgen, Inc. may make changes or improvements to any of the products depicted or described herein at any time. Crystalgen expressly disclaims any responsibility or liability for any adverse consequences or damages resulting from your reliance on the information on this site.

b. Disclaimer of Warranty
The service is provided “AS IS” and Crystalgen Inc. Make no warranties, express or implied, as to the merchantability, fitness for a particular use or purpose, title, non-infringement, or any other warranty, condition, guarantee, or representation, whether verbal, in writing, or in electronic form, including but not limited to the accuracy or completeness of any information contained therein or provided by the service

c. Limitation of Liability
Your use of the service is entirely at your own risk. Crystalgen Inc. will not be responsible to you or any third parties for any direct or indirect, consequential, special, or punitive damages or losses you may incur in connection with the service, your use there of, or any of the data or other materials transmitted through or residing on our service, regardless of the type of claim or the nature of the cause of action, even if we have advised of the possibility of such damage or loss.

11. Applicable Law

This site is created and controlled by Crystalgen Inc. in the state of New York United States of America. This site, its contents, and any disputes arising there from shall be construed and interpreted under the laws of the State of New York and applicable United States federal laws. Use of this site constitutes agreement of the user to the jurisdiction of the state and federal courts located therein.

12. Warning

We may immediately issue a warning, temporarily suspend, or terminate your use and/or access to the website, and any information you place or attempt to place on the website, if in distributor’s sole judgment: (a) You breach these terms of use; (b) We are unable to verify or authenticate any information you provide to us; (c) Your use of the website or any information you have supplied is or is likely to become the subject of any dispute.

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